Deal processing waterfall
1 Deal entryAll deals, steps 1–5
1Receive the dealFour ways in
- Nanonets (OCR)
- Titan (Digital Credit Applications)
- REST Inbound API
- Manual entry
2Queue it by arrival timeSwift Flex vendors go first
IfThe vendor is identified as part of the Swift Flex program
PriorityMove the deal ahead of the queue and work it first.
IfAny other deal
Work it strictly in the order it arrived. No other vendor, broker, or rep gets priority.
3Review the Salesforce leadCheck every one manually
IfThe lead was created automatically (about 95% of the time)
Review it and fix anything that's wrong.
IfNo lead exists
Create it.
4Pull the State SOSConfirm time in business (TIB)
IfThe business has a DBA or is incorporated
Pull the Secretary of State record, confirm TIB, and determine whether it's a domestic or foreign entity.
IfDomestic entity
Use that state's record.
IfForeign entity
Retrieve the SOS record from the state of origin and confirm the date of incorporation.
5Check WC deals for bank statementsWorking capital only
IfWorking capital deal arrived without bank statements
RequestSend a request for bank statements.
2 First reviewAll deals, steps 6–13
6Run credit on every guarantorFor each deal
Note any owners or shareholders shown on the SOS record or Schedule K-1 who are not listed in the Credit Application or Story.
7Handle locked or frozen creditThree possible paths
IfAll PGs are locked/frozen, or the only PG is locked/frozen
RequestSend an additional info request asking them to unlock or unfreeze.
IfSeveral PGs, at least one unfrozen, and that PG has good credit
RequestAsk the remaining PGs to unlock or unfreeze.
IfSeveral PGs, at least one unfrozen, and that PG has very bad credit
HoldDon't request an unlock. Leave the deal for Credit to review.
8Can the deal go to the scoring model?Every deal, including WC and MCA
All of these must be true:
- FICO is above 550
- Revolving is above 20%
- No open past-due balances
- No bankruptcies or charge-offs in the last two years, unless there's an explanation
IfAll four are true
GoContinue to step 9.
IfFICO is 550 or below
DeclineProceed to the auto-decline step (step 9).
IfAny of the other checks fail (revolving, past-due balances, bankruptcies or charge-offs)
HoldLeave the deal for Credit to review.
9Auto-decline checkCheck for explanation or collateral first
A deal is auto-declined if either applies:
- FICO below 550 (except sub-prime vendor programs such as Crystal Tractor)
- Food trailer deal with FICO below 600
Before sending the decline, check whether the rep or the Story explains the bad credit or mentions collateral offered.
IfThere's no explanation of the bad credit and no mention of collateral offered
DeclineMake a note on the deal and send the auto-decline.
IfThere's an explanation of the bad credit or collateral is mentioned
DeclineSend the decline and check the warning box: “Would you like to ask the broker for additional collateral?”
10Run the AI scoring modelDeals that passed steps 8 and 9
Its result (match or no match) drives steps 11 and 12.
11Run bank statements?If any of these apply
IfScoring model finds matches and the deal is above the lender's app-only limit
GoRun bank statements.
IfTIB is over two years (established business)
GoRun bank statements.
IfThe deal is working capital or MCA
GoRun bank statements on every WC/MCA deal that passed step 8.
IfNone of these apply
Skip bank statements and continue to step 12.
12Run the invoice model?Only after a scoring match
IfThe scoring model found a match
GoRun the invoice model.
IfNo match
Skip the invoice model.
13Check for A-tierAnd record historical opportunities
A deal is A-tier if it has all of these:
- FICO of 700 or higher
- Revolving of 40% or higher
- Comp of 80% or higher, or homeownership with more than 12 months of payment history
- No past-due amounts or late payments (a few are currently fine if every other factor matches)
IfIt qualifies as A-tier
A-tierNote on the deal that it needs an Additional Review. Finish your first-review pass on all deals before coming back to it in Stage 3.
IfIt doesn't qualify
No Additional Review. The deal's first review is complete.
Record historical opportunities: review Salesforce and add any previous opportunity records for the entity or guarantor to Additional Deal Information, including whether they were approved or declined and the decline reason.
3 Additional reviewA-tier deals only, steps 14–16
14Search onlineBusiness reviews and PG social media
Look for general reviews of the business and social media findings on the personal guarantor(s).
IfThe search is clear
GoContinue to step 15.
IfThe search turns something up
HoldDon't run the background check.
15Run an idiCore criminal background checkOnly after a clear search
Run it on the personal guarantor(s) once step 14 comes back clear.
16Note liens and judgmentsFrom the idiCore results
Look for liens and judgments in the idiCore results and note them on the deal. Do not run a separate liens/judgments report.